Privacy Policy

1. Introduction & Scope

Welcome to the NorTexRx Pharmacies Group website. This Website Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, use our secure patient portal, or interact with our digital services.

2. Information We Collect

We collect information in two primary ways to provide you with seamless pharmacy services:

• Information You Provide to Us: When you use our secure online request portal to refill, transfer, or request compounding services, we collect personal details such as your name, date of birth, phone number, email address, prescription numbers, delivery address, and any specific health notes you voluntarily share.
• Information Collected Automatically: When you browse our website, we automatically collect standard technical data to help our site function properly. This may include your IP address, browser type, device type, and basic usage metrics (such as which pages you visit).

3. How We Use Your Information?

The information we collect is used strictly to facilitate your healthcare and improve our services. We use your data to:

• Fulfill prescription refills, transfers, and custom compounding requests.
• Coordinate our DFW network deliveries and dispatch dedicated compounding couriers to your location.
• Communicate with you regarding order statuses, insurance authorizations, or copay billing.
• Improve our website’s functionality, layout, and overall patient user experience.

4. How We Share Your Information?

We do not sell, rent, or trade your personal information to third parties. We only share your information when it is absolutely necessary to provide your pharmacy care. This includes sharing with:

• Authorized Healthcare Partners: Such as your prescribing physician or clinic to verify prescription details.
• Logistics Providers: Our trusted delivery drivers and specialized couriers who need your address and contact information to safely deliver your medications.
• Secure Healthcare Vendors: Third-party software providers that power our encrypted patient portal and pharmacy management systems, all of whom are bound by strict confidentiality and HIPAA Business Associate Agreements (BAAs).

5. Security & Encryption

We take the security of your data seriously. Our website and secure patient portal utilize industry-standard encryption protocols (such as SSL/TLS) to protect your sensitive information during transmission. Furthermore, all physical and electronic Protected Health Information (PHI) is managed under strict clinical guidelines to prevent unauthorized access, disclosure, or alteration.

6. Cookies & Tracking Technologies

Our website uses cookies (small data files placed on your device) to enhance your browsing experience, remember your preferences, and analyze general site traffic. You have the right to disable or manage cookies through your web browser's settings. Please note that disabling cookies may affect the functionality of certain website features.

7. Your Rights & Choices

You have the right to request access to the personal information we hold about you, ask for corrections to inaccuracies, or request the deletion of your non-medical data. You may also opt-out of any non-essential communications (such as general pharmacy updates) at any time by following the unsubscribe instructions in those messages or contacting us directly.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Privacy Officer using the information below: